Return & Refund Policy

Last Updated: September 21, 2026

Blue Deckora, operated by CBC Conseguirs, aims to ensure that every order is packed and delivered carefully.

Because trading cards and sealed collectible products are condition-sensitive and collectible items, returns and refunds are subject to the conditions below.

1. Return Window

Blue Deckora does not offer general or change-of-mind returns.

Returns are considered only for eligible situations described in this policy, primarily where:

• The wrong product was supplied;

• The product arrived damaged; or

• There is another material issue attributable to Blue Deckora.

Any request must be reported to us promptly after delivery.

2. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

• Order number

• Customer name

• Clear photographs of the package

• Clear photographs of the product

• Photographs of the shipping label

• A continuous unboxing video showing the unopened package from the beginning of the opening process through inspection of the contents

The unboxing video may be required for us to assess a damage, tampering, shortage or wrong-product claim.

3. Unboxing Video Requirement

For claims involving:

• Damaged products

• Missing products

• Wrong products

• Tampered packages

• Products damaged during delivery

Blue Deckora may require an unboxing video.

The video should clearly show the unopened package, shipping label and the complete opening process.

Claims without sufficient supporting evidence may be difficult to verify and may not qualify for a refund or replacement.

4. Sealed Products

Sealed products may include:

• Booster packs

• Booster boxes

• Elite Trainer Boxes

• Collection boxes

• Tins

• Special collection products

• Other factory-sealed TCG products

Once a sealed product has been opened, it is not eligible for return or refund due to change of mind, pull results, card selection, card value, centering, print quality or subjective expectations.

Opening a sealed product constitutes acceptance of the product condition.

5. Individual / Single Cards

Individual cards are non-returnable unless the product supplied is materially different from what was ordered or the card is damaged in a manner attributable to Blue Deckora or the shipping process.

Returns will not normally be accepted for subjective differences concerning:

• Centering

• Minor whitening

• Minor print lines

• Manufacturing marks

• Surface characteristics

• Minor factory imperfections

• Perceived grading potential

• Expected market value

• Card pull quality

• Personal assessment of card condition where the listing accurately described the condition

Product photographs and descriptions should be reviewed carefully before placing an order.

6. Graded Cards

Graded cards are sold based on the grading company, certification information and condition represented in the product listing.

Returns will not normally be accepted because a customer disagrees with the grading company's assessment or believes that the card could have received a different grade.

If a graded card is materially different from the product described or the wrong graded card was supplied, please contact us.

7. Authenticity

Blue Deckora aims to source and sell genuine trading-card products.

If you believe that a product is materially inconsistent with its listing or authenticity representation, contact us immediately with your order details and supporting evidence.

8. Return Shipping

Unless otherwise required by applicable law, the customer is responsible for return shipping costs.

Where the issue is confirmed to have resulted from an error attributable to Blue Deckora, we may, at our discretion and subject to applicable law, reimburse or arrange appropriate return shipping.

9. Inspection

Returned products, where a return is approved, may be inspected before a refund or replacement is issued.

Products must be returned in the condition specified by our customer support team.

10. Refunds

If a refund is approved, it will generally be processed through the original payment method where reasonably possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

11. Replacement

Where appropriate and available, Blue Deckora may offer a replacement instead of a refund.

Replacement availability depends on stock and product availability.

12. Non-Returnable Circumstances

The following are generally non-returnable:

• Opened booster packs

• Opened sealed products

• Products damaged after delivery due to customer handling

• Individual cards where there is no material defect or fulfilment error

• Graded cards where the customer simply disagrees with the assigned grade

• Products purchased with an expectation regarding future value or investment performance

• Products where the customer claims a different card pull was expected

• Products altered, damaged or used after delivery

Nothing in this policy is intended to exclude any rights that cannot legally be excluded under applicable law.

13. How to Request a Return

Contact:

Email: info@bluedeckora.com

Please include your order number and supporting photographs/video.

14. Fraudulent or Abusive Claims

Blue Deckora reserves the right to investigate suspicious, repeated or potentially fraudulent return/refund requests.

Where permitted by law, repeated misuse of the return/refund process may result in restrictions on future orders.

15. Contact

CBC Conseguirs / Blue Deckora
16/95, Sabapathi St, Kuppakonam Pudur, Saibaba Colony,
Coimbatore, Tamil Nadu 641038, India

Email: info@bluedeckora.com